Your Guide to Ordering Our Luxury Fixtures and Wares
Return Information
We are dedicated to ensuring that you will get top-quality products along with our excellent customer service.
Do you need to return a product?
Request an RGA number here via our easy-to-use online return request form.
Hold onto the original boxes and packaging.
We will only accept a return if we are contacted within five (5) business days of receipt. If a Return Goods Authorization number (RGA) has been issued, the product is returned in the original manufacturer's packaging and is in a perfect resalable condition.
Restocking fees will apply on all straight returns (incorrectly ordered, returning instead of replacing per our policy, etc.), and you will be responsible for the cost of return shipping.
Some non-returnable items may be accepted on a case-by-case basis and will be subject to a higher restocking fee.
If you receive an incorrect product, we double-check all orders before we ship them. However, if we made a mistake or error in shipping, please first notify us within two (2) business days of receiving your order.
We will then issue RGA numbers and return instructions on how and where to return the product. Please do not ship anything back without the RGA and those instructions.
If you made an error and ordered the wrong products, and wish to return the product, please contact us for the return and to request an RGA number and return instructions. Returns must have an RGA in order to be processed correctly, so please wait for us to send you that information.
Please see the detailed return information from us. Some nonreturnable items may be accepted on a case-by-case basis and will be subject to a higher restocking fee. Please note that you will also be responsible for the shipping cost of returning the item.
For standard carrier shipments (UPS, FedEx, etc.), we must have been notified (by phone or email) of any damages (or other problems) and have been provided with any and all additional information on the same day of you receiving your products.
Once you have determined that the products shipped to you were received damaged, you need to notify us and the carrier on the same day or the next day.
At the time of delivery, if the packaging appears damaged on the outside, please refuse to accept it from the carrier, and let us know immediately; or please make sure when signing the shipper's proof-of-delivery slip (on deliveries requiring a signature), you include a note stating the package is or appears to be damaged. (Please capture the driver's name.)
Within five (5) days of receiving your order, if any product proves to be defective, please contact us immediately. Please do not return the product without contacting us first and receiving an RGA number and the necessary return instructions.
After receiving the defective merchandise, the factory will test it if needs to be, and we will ship back to you a nondefective replacement product.